Important COVID-19 Update
Due to executive orders in New York, as a result of the COVID-19 global pandemic, we must close our factory effective 8PM EST, Sunday March 22nd. Unfortunately, we do not have an anticipated date of re-opening at this time. The health of our employee owners and our business is of utmost importance.
As this is a fluid and ever-changing situation, we are trying to establish ways of working remotely for as many of our staff as possible. Please bear with us as response times may be slower. Email is the best form of communication and we encourage you to copy the following general mailboxes on all communication to ensure our team can respond accordingly:
New equipment sales and inquiries: email@example.com
Service/ Repairs/ Technical support: Support@cryomech.com
Accounts receivable/ payable: firstname.lastname@example.org
Supply Chain/ Cryomech vendors: email@example.com
We will be providing a detailed order status for all of you outstanding projects in the upcoming week. You should consider all orders on hold as it relates to manufacturing and we cannot provide estimated ship dates. Our teams that can provide support remotely will continue to do so for the foreseeable future. We will continue to provide quotations and process new purchase orders to the extent possible. We will acknowledge receipt of all purchase orders without confirmation on lead time or ship date during the shutdown.
As always, we greatly appreciate the support we have already received from our industry partners during this difficult time.